How to initiate a return for refund or exchange

We provide prepaid return labels. Return costs are £4.90 and will be deducted for refunds; no charge for exchanges. Drop off at any Royal Mail Post Office or official drop-off point. Use the Branch finder. Returns accepted within 14 days of delivery.

  1. Log in to the Returns Portal

  2. Choose exchange or refund

  3. Select DHL — you’ll automatically receive a Royal Mail or Parcel Force label

  4. Send the parcel