Click here to request a refund or exchange and wait for our confirmation before purchasing a Return Label!
Here you can buy a Prepaid Return Label for sending back item(s) to us for refund. This is an optional service and you are free to buy postage on your own.
Once you received your Return Label, drop off the package at your local postal company.All Return Labels from Norvine are insured and trackable.
Min. size: 15 x 11 x 1 cm (L x W x H) - Max. size 120 x 60 x 60 cm (L x W x H) Max weight: 30 kg (Sweden, Spain, Ireland, Hungary, Romania: max. 20 kg)
After your purchase, our Customer Service will send you a Return Label by email within 24 hours.
This is a digital good and there are no shipping costs due at checkout.
When you paid with PayPal, you can request a refund of the shipping costs for your return: